Shipping policy
📦 Shipping Policy
Thank you for shopping with Glow Ritual Co! We are committed to delivering your order as quickly and reliably as possible. We partner with trusted shipping carriers to provide worldwide shipping. ✨
🌍 Shipping Destinations
- ✅ We ship worldwide to virtually all countries and regions
- 📍 There are no fully restricted countries, but delivery reliability can vary in certain remote or high-risk areas due to local postal service limitations, customs delays, or other unforeseen issues
⏱️ Order Processing Time
- 🚀 Orders are typically processed and fulfilled within 1-5 business days after payment confirmation (excluding weekends and holidays)
- 🎄 During peak seasons (e.g., holidays or sales events), processing may take up to 7-10 business days
🚚 Estimated Delivery Times
Delivery times start once your order has been shipped and vary by destination and shipping method:
- 🇺🇸 🇬🇧 🇨🇦 🇦🇺 United States, United Kingdom, Canada, Australia (Express options available): 7-15 days on average
- 🇪🇺 🇳🇿 Europe, New Zealand, and most other developed countries: 10-30 days
- 🌏 Rest of the world (including Middle East, Asia, South America, Africa): 15-45 days or more, depending on location and customs clearance
⚠️ These are estimates only. Actual times may be longer due to factors like weather, holidays, customs processing, or carrier delays.
📍 Shipping Methods & Tracking
- 📮 We use reliable carriers such as Netherlands Post, Singapore Post, and express services (e.g., DHL, FedEx where available)
- 🔍 All orders include tracking information, which will be emailed to you once your package ships
- 💻 You can track your order on our website or the carrier's site
🛃 Customs, Duties, and Taxes
- 💰 International orders may incur customs fees, import duties, or taxes imposed by your country
- 👤 These charges are the customer's responsibility and are not included in our shipping fees
- ⏳ We are not responsible for any delays caused by customs
💯 Our 100% Satisfaction Refund Guarantee
We want you to be completely happy with your purchase. That's why we offer a 100% refund guarantee on all orders, even in cases where delivery challenges arise:
- ✅ If your order is not delivered within 60 days of shipment (or 30 days for USA, Europe, Canada, and New Zealand), you are eligible for a full refund (including shipping costs) or a free reshipment—your choice
- 🌐 In certain high-risk or remote regions (listed below), carriers may experience unreliable service due to local postal issues, political instability, or other factors beyond our control. While we still ship to these locations and make every effort to deliver, we cannot guarantee carrier performance in these areas
- 🛡️ However, we stand behind every order: If your package is lost, delayed beyond reasonable time, or undelivered, we will provide a 100% refund or replacement at no extra cost to you
⚠️ High-risk regions where carrier guarantees may not apply (but our 100% refund policy still does):
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, French Guiana, and similar remote territories.
📭 Non-Deliverable or Refused Packages
- ↩️ If a package is returned to us due to an incorrect address, refusal to pay customs fees, or unclaimed delivery, we will refund the order amount minus original shipping costs
- 🔄 Reshipping (if requested) will require payment of new shipping fees
💬 Questions?
We strive to provide the best possible experience. If you have any questions about shipping or your order, please contact our support team. We're here to help! 💙
This policy is subject to change. Last updated: January 2026.
Thank you for choosing Glow Ritual Co! We're excited to deliver wellness and beauty to your door. 🌿✨